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I Wayan Gde Sarmawa,Ida Ayu Oka Martini,Ida Ayu Putu Widani Sugianingrat
Pág. 249 - 266
Abstract: Companies are constantly trying to maintain customer trust and loyalty in an effort to preserve business sustainability. Implementing environmental concerns in the form of Corporate Social Responsibility (CSR) is expected to achieve both of the...
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Dafnis N. Coudounaris, Peter Björk, Tõnis Mets, Rustam Asadli and Andreea I. Bujac
Based on the trust/commitment theory and the customer-based brand equity theory, this study aims to ascertain which of the brand equity drivers of A. Le Coq beer have an impact on attachment and its overall brand equity in the Estonian brewery market. In...
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Hassan H. H. Aldboush and Marah Ferdous
This research paper explores the ethical considerations in using financial technology (fintech), focusing on big data, artificial intelligence (AI), and privacy. Using a systematic literature-review methodology, the study identifies ethical and privacy i...
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Meng Li, Jiqiang Liu and Yeping Yang
With the rapid growth of customer data in financial institutions, such as trusts, issues of data quality have become increasingly prominent. The main challenge lies in constructing an effective evaluation method that ensures accurate and efficient assess...
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José Seijas-Díaz,Karla Martell-Alfaro,Enrique Barbachan-Ruales,Cinthya Torres-Silva,Roger Rengifo-Amasifen
This research proposes to determine the relationship between electronic word of mouth and customer loyalty in a company in the Peruvian tourism sector. A basic, quantitative, correlational, non-experimental and cross-sectional study w...
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Gopi Krishna Akella, Santoso Wibowo, Srimannarayana Grandhi and Sameera Mubarak
Smart and sustainable agricultural practices are more complex than other industries as the production depends on many pre- and post-harvesting factors which are difficult to predict and control. Previous studies have shown that technologies such as block...
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Khaled A. M. Ahmed, Sabry F. Saraya, John F. Wanis and Amr M. T. Ali-Eldin
Open finance is evolving and extending open banking. This creates a large context that implies a financial and identity data exchange paradigm, which faces challenges to balance customer experience, security, and the self-control over personal identity i...
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Rin Rin Riyanti, Kokom Komariah, Erry Sunarya
Pág. 1273 - 1283
The research was aimed atdeterminating Influences service quality toward customer loyalty during the Covid-19 pandemic with case Studies to Matahari Departement Store Costumers of Sukabumi City throgh the mediation of Costumer Trust. The research method ...
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Bruce Gashema , Amani Manzi Alain
Pág. 47 - 57
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Ahmad Samed Al-Adwan, Mohammad Kasem Alrousan, Husam Yaseen, Amer Muflih Alkufahy and Malek Alsoud
Despite the fact that online purchase intention has been widely investigated, little is known about the e-retailer-based signals used to reduce online customers? uncertainty perception in high-uncertainty-avoidance (UA) societies. Thus, based on signalin...
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