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Derick Blaauw,Kotie Viljoen
AbstractIn 2007 the working conditions and remuneration of waiters in South Africa changed with the introduction of the Sectoral Determination 14, as an addition to the Basic Conditions of Employment Act no 75 of 1997. One important provision of the Sect...
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Ioannis Arzoumanidis and Manuela D?Eusanio
In Italy, as in the rest of the world, the COVID-19 pandemic had an important impact on tourism. In particular, in the Abruzzo region, there was a decrease of circa 60% in tourist arrivals from 2019 to 2021. A driving force for the recovery of the touris...
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Omar Chehab, Shiva Ilkhanizadeh and Mona Bouzari
Managers of food service operations standardise various aspects of operations to sustain consistent service quality. Frontline employees in these operations are expected to carry out tasks as per standards. Standards demand that frontline employees regul...
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Simona VOJTEKOVA, Tomas KLIESTIK
Pág. 39 - 53
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Friday Ogbu Edeh, Nurul Mohammad Zayed, Iryna Perevozova, Halyna Kryshtal and Vitalii Nitsenko
Hospitality organisations have suffered a lot of setbacks, such as low performance caused by the COVID-19 pandemic, during which most management took drastic decisions to retrench talent, and these decisions have engendered low discretionary work behavio...
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Cordelia Onyinyechi OMODERO
Pág. 147 - 164
The need for economic diversification as Nigeria?s economic crisis heightens and the apparent neglect of the hospitality and tourism sector jointly motivate this study. The paper analyzes the contribution of the hospitality and tourism sector to Nigeria?...
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Rejhane Zylfijaj, Bujar Pira
Pág. 65 - 77
This paper attemts to ilustrate how the managers and the staff of a 5 star hotel in Kosovo define quality. Furthermore, it explores the number of critical success factors related to TQM culture and how they are applied in the hotel operations. Different ...
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Esther González Arnedo, Jesús Alberto Valero-Matas and Antonio Sánchez-Bayón
This paper presents an overview on political economy and economic policies into the European Green Deal framework and the Spanish recovery plan, with special attention to the tourism sector and actual opportunities for green jobs in the Spanish tourism m...
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Anu Vij
Pág. 23 - 28
Abstract - Advancement in information technology has impacted almost all the businesses and management functions and operations. In the contemporary times, businesses are integrating internet based services in their business model and offerings made to c...
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Jorge de Andrés-Sánchez, Francisco Musiello-Neto, Orlando Lima Rua and Mario Arias-Oliva
This study analyzes the effects of inbound and outbound open innovation, along with organizational strategy and corporate risk management, on competitive advantage and disadvantage in the Portuguese hospitality sector?s cost, service, and product. We use...
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Tinashe Chuchu, Maria Nascimento Cunha, Eugine Tafadzwa Maziriri
Pág. 83 - 92
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Tinashe Chuchu, Maria Nascimento Cunha, Eugine Tafadzwa Maziriri
Pág. 83 - 92
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Georgia Poutakidou and Angeliki N. Menegaki
This paper studies the effect of a shock in the hospitality sector, namely the energy price increase, with stated preference methods and performs the subsequent analysis with a mixture of quantitative and qualitative tools. The hospitality sector is very...
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Dana-Maria Stoicea (Ignatescu)
Pág. 289 - 298
The contemporary Coronavirus pandemic (Covid-19) has led the world to a severe socio-economic crisis and psychological distress. It has distressed the economy, but the services sector, especially the hospitality industry, is seriously affected by it. Thi...
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Dana-Maria Stoicea (Ignatescu)
Pág. 289 - 298
The contemporary Coronavirus pandemic (Covid-19) has led the world to a severe socio-economic crisis and psychological distress. It has distressed the economy, but the services sector, especially the hospitality industry, is seriously affected by it. Thi...
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Sandra Makumbirofa,Andrea Saayman
AbstractAs South Africa?s popularity as a tourist destination increases, the need for skilled human capital also increases. The study of skills development and human capital in all sectors of the economy has long been topical as a means to support organi...
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Dmitry V. Shkurkin,Olga V. Sogacheva,Elena S. Logvencheva,Marina N. Khramova
Pág. 101 - 106
The article presents the results of a study on the development of the service sector business management modernization concepts in the form of real practical measures in general and in relation to the corporate planning, programming, design their develop...
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L. Coughlan,H. Moolman,R. Haarhoff
AbstractOne of the 2011 South African National Tourism Sector Strategy objectives is to "provide excellent people development and decent work within the tourism sector". The hospitality industry is, however, not regarded as a provider of decent work and ...
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Naveed Ahmad, Aqeel Ahmad and Irfan Siddique
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid ob...
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Luís Lima Santos, Conceição Gomes, Cátia Malheiros and Ana Lucas
As a core activity in the tourism sector, hospitality accounts for the largest share of the sector?s revenue. The last few years, prior to the COVID-19 pandemic, have been years of strong growth both in the number of hotel companies and in the number of ...
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