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Derick Blaauw,Kotie Viljoen
AbstractIn 2007 the working conditions and remuneration of waiters in South Africa changed with the introduction of the Sectoral Determination 14, as an addition to the Basic Conditions of Employment Act no 75 of 1997. One important provision of the Sect...
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Cordelia Onyinyechi OMODERO
Pág. 147 - 164
The need for economic diversification as Nigeria?s economic crisis heightens and the apparent neglect of the hospitality and tourism sector jointly motivate this study. The paper analyzes the contribution of the hospitality and tourism sector to Nigeria?...
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Rejhane Zylfijaj, Bujar Pira
Pág. 65 - 77
This paper attemts to ilustrate how the managers and the staff of a 5 star hotel in Kosovo define quality. Furthermore, it explores the number of critical success factors related to TQM culture and how they are applied in the hotel operations. Different ...
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Anu Vij
Pág. 23 - 28
Abstract - Advancement in information technology has impacted almost all the businesses and management functions and operations. In the contemporary times, businesses are integrating internet based services in their business model and offerings made to c...
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Jorge de Andrés-Sánchez, Francisco Musiello-Neto, Orlando Lima Rua and Mario Arias-Oliva
This study analyzes the effects of inbound and outbound open innovation, along with organizational strategy and corporate risk management, on competitive advantage and disadvantage in the Portuguese hospitality sector?s cost, service, and product. We use...
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Tinashe Chuchu, Maria Nascimento Cunha, Eugine Tafadzwa Maziriri
Pág. 83 - 92
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Dana-Maria Stoicea (Ignatescu)
Pág. 289 - 298
The contemporary Coronavirus pandemic (Covid-19) has led the world to a severe socio-economic crisis and psychological distress. It has distressed the economy, but the services sector, especially the hospitality industry, is seriously affected by it. Thi...
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Sandra Makumbirofa,Andrea Saayman
AbstractAs South Africa?s popularity as a tourist destination increases, the need for skilled human capital also increases. The study of skills development and human capital in all sectors of the economy has long been topical as a means to support organi...
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Dmitry V. Shkurkin,Olga V. Sogacheva,Elena S. Logvencheva,Marina N. Khramova
Pág. 101 - 106
The article presents the results of a study on the development of the service sector business management modernization concepts in the form of real practical measures in general and in relation to the corporate planning, programming, design their develop...
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L. Coughlan,H. Moolman,R. Haarhoff
AbstractOne of the 2011 South African National Tourism Sector Strategy objectives is to "provide excellent people development and decent work within the tourism sector". The hospitality industry is, however, not regarded as a provider of decent work and ...
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Naveed Ahmad, Aqeel Ahmad and Irfan Siddique
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid ob...
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Evrikleia Chatzipetrou and Konstantinos Varvaropoulos
The main purpose of the research is to measure the managerial digitalisation cost of the hotel sector in Northern Greece. Taking into consideration the impact of the pandemic crisis on business management and the lack of rich relevant literature, the stu...
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Anagha Pathak,Kiran Deshpande,Sandesh Jadkar
Pág. 19 - 33
There is a huge potential to deploy solar thermal energy in process heat applications in industrial sectors. Around 50 % of industrial heat demand is less than 250 °C which can be addressed through solar energy. The heat energy requirement of industries ...
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Achini Adikari, Su Nguyen, Rashmika Nawaratne, Daswin De Silva and Damminda Alahakoon
The proliferation of online hotel review platforms has prompted decision-makers in the hospitality sector to acknowledge the significance of extracting valuable information from this vast source. While contemporary research has primarily focused on extra...
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Rodica Pripoaie, Anca-Gabriela Turtureanu, George-Cristian Schin, Andreea-Elena Matic, Carmen-Mihaela Cre?u, Cristina-Gabriela Patra?cu, Carmen-Gabriela Sîrbu and Emanuel ?tefan Marinescu
This study explores an important issue in tourism, namely, the competitiveness of tourism. In the present paper, we aim at analyzing the relationship between tourism and national prosperity. The term competitiveness is a research topic intensively addres...
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Vasco Santos, Patrícia Simão, Isabel Reis, Marta Correia Sampaio, Filipa Martinho and Bruno Sousa
Tourism is currently one of the main sectors of profit for the worldwide economy. This study aims to explore ethics and sustainability in employer branding applied in the hotel industry, which is intended to correlate these very current and little-explor...
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Jan Spriet, Ajeet Pratap Singh, Brian Considine, Madhu K. Murali and Aonghus McNabola
This paper assesses the performance of waste heat recovery from commercial kitchen wastewater in practice. A pilot study of heat recovery from the kitchen at Penrhyn Castle, a tourist attraction in North Wales (UK), is outlined. The pilot heat recovery s...
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Nabeel Younus Ansari, Shakira Huma Siddiqui, Muhammad Farrukh
Pág. 64 - 88
Purpose ? This study ascertained the high performance work practices effects on employee innovative behavior through key mediating role of the job embeddedness of front line service employees in Pakistan hospitality sector.Method ? Data gathered from fou...
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Mazuri Abd Ghani,Aida Othman,Nor Asmahani Ibrahim,Wan Zulqurnain Wan Ismail
Pág. 1026 - 1033
This study aims to investigate the effect of relationship marketing components (trust, bonding, shared values, communication, empathy and reciprocity) on marketing effectiveness in Malaysian star-rated hotels. The data are based on findings gathered from...
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Milo? Milosavljevic, Nemanja Milanovic, Sladana Benkovic
Pág. 77 - 85
Tourism and hospitality have received an immense attention from scholars, policy holders, decision makers and other important stakeholders in Belgrade, a main tourist destination of Serbia. The aim of this paper is to determine the main drivers of profit...
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