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Neringa Vilkaite-Vaitone,Palmira Pap?iene,Toma Grikiene
Pág. 444 - 452
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Xiaoqun Wang, Xihui Chen and Zhouyi Gu
Grasping the concerns of customers is paramount, serving as a foundation for both attracting and retaining a loyal customer base. While customer satisfaction has been extensively explored across diverse industries, there remains a dearth of insights into...
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Fariha Imam, Petr Musilek and Marek Z. Reformat
Due to aging infrastructure, technical issues, increased demand, and environmental developments, the reliability of power systems is of paramount importance. Utility companies aim to provide uninterrupted and efficient power supply to their customers. To...
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Oscar Licandro, José Luis Vázquez Burguete, Luis Camilo Ortigueira-Sánchez and Patricia Correa
Research work on the relationship between Corporate Social Responsibility and financial performance has been going on for seven decades. Even when the prevailing studies are those that found a positive influence of social responsibility on financial perf...
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Panagiotis D. Paraschos, Georgios K. Koulinas and Dimitrios E. Koulouriotis
The manufacturing industry often faces challenges related to customer satisfaction, system degradation, product sustainability, inventory, and operation management. If not addressed, these challenges can be substantially harmful and costly for the sustai...
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Piotr Sliz
Purpose: The advancements in deep learning and AI technologies have led to the development of such language models, in 2022, as OpenAI?s ChatGPT. The primary objective of this paper is to thoroughly examine the capabilities of ChatGPT within the realm of...
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Asier Baquero
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate t...
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Ria Octavia,Rahmawati Azizah,Shafitranata Shafitranata
Pág. in press
Mobile Banking is the most widely used banking service application to meet the needs of online transactions. It is inseparable from the influence of the consumer brand engagement (CBE) concept, which is developing the engagement concept by combining mark...
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Tihomir Orehovacki, Luka Bla?kovic and Matej Kurevija
Mobile banking is nowadays a standard service provided by banks worldwide because it adds convenience for people. There is no more rushing to a bank or waiting in lines for a simple transaction that can be conducted from anywhere and at any time in the b...
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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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