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Tianyuan Zhang, Sérgio Moro and Ricardo F. Ramos
Numerous valuable clients can be lost to competitors in the telecommunication industry, leading to profit loss. Thus, understanding the reasons for client churn is vital for telecommunication companies. This study aimed to develop a churn prediction mode...
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Rencheng Liu, Saqib Ali, Syed Fakhar Bilal, Zareen Sakhawat, Azhar Imran, Abdullah Almuhaimeed, Abdulkareem Alzahrani and Guangmin Sun
Nowadays, customer churn has been reflected as one of the main concerns in the processes of the telecom sector, as it affects the revenue directly. Telecom companies are looking to design novel methods to identify the potential customer to churn. Hence, ...
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Latifah Almuqren, Fatma S. Alrayes and Alexandra I. Cristea
With the rising growth of the telecommunication industry, the customer churn problem has grown in significance as well. One of the most critical challenges in the data and voice telecommunication service industry is retaining customers, thus reducing cus...
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Edvaldo Domingos, Blessing Ojeme and Olawande Daramola
Until recently, traditional machine learning techniques (TMLTs) such as multilayer perceptrons (MLPs) and support vector machines (SVMs) have been used successfully for churn prediction, but with significant efforts expended on the configuration of the t...
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Xiaoting Mo, Xinglu Liu and Wai Kin (Victor) Chan
The imbalanced distribution of shared bikes in the dockless bike-sharing system (a typical example of the resource-sharing system), which may lead to potential customer churn and lost profit, gradually becomes a vital problem for bike-sharing firms and t...
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Kalyan Nagaraj, Sharvani GS and Amulyashree Sridhar
With miscellaneous information accessible in public depositories, consumer data is the knowledgebase for anticipating client preferences. For instance, subscriber details are inspected in telecommunication sector to ascertain growth, customer engagement ...
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Gurpreet Kaur Chhabra
Pág. 25 - 30
Services require a lot of customer interaction and involvement. Research in the field of service marketing suggests that this particular sector mainly earns profit from customer retention. Therefore the need of the hour is to design a strong service stra...
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Pág. 12 - 21
The relevance of operations research cannot be overemphasized, as it provides the best possible results in any given circumstance, through analysis of operations and the use of scientific method thus, this paper explore the combination of two operations ...
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