REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

21 art�culos asociados

Volumen 38 N�mero 7 Parte 0 A�o 2005

Mr. Pareto Head	Solicitud

P�g. 12 - 13

World Conference wows them in Seattle . Assn. for blind gets ISO 9001 certification . Juran Center names fellows . Web Watch . more	Solicitud

P�g. 14 - 16

New initiative to map U.S. measurement needs	Solicitud

P�g. 17 - 24

Biotech Case Study: Error Proof Your Paper Trail	Solicitud

P�g. 25 -

Genentech Error Proofs Its Batch Records - The FDA regulated biotech firm used Six Sigma and lean tools to get sustainable breakthrough improvements	Solicitud
Bottome, Robert, Chua, Richard C H
P�g. 25 - 34

What Do Online Customers Value? A critical few factors -- The most important related to pricing -- Make some websites more effective than others	Solicitud
Tamimi, Nabil, Sebastianelli, Rose, Rajan, Murli
P�g. 35 - 39

Take Action on Customer Satisfaction	Solicitud

P�g. 40 -

Take Action on Customer Satisfaction - The best way to determine performance levels and improvement needs is to use multiple techniques to measure customer satisfaction	Solicitud
Fontenot, Gwen, Henke, Lucy, Carson, Kerry
P�g. 40 - 47

Get Your Kicks From Quality - ISO 9000 and Soccer	Solicitud

P�g. 48 -

Soccer Team Scores Its Goals With ISO 9000 - The team developed a QMS and defined its customers as not just fans but also players, sponsors and opponents	Solicitud
Tolumes, Alejandro
P�g. 48 - 52

The Dark Side of Process Measurement	Solicitud

P�g. 53 -

Get Your Kicks From Quality - Stats and Place-Kicking	Solicitud

P�g. 59 -

Our Place-Kicker Is Out of Control - Two place-kickers are rated using data collection, root cause analysis and statistical process control	Solicitud
Hurley, Brion
P�g. 59 - 67

The rock stars of quality	Solicitud

P�g. 6 - 7

Use ISO 9001 To Sort SOX	Solicitud

P�g. 68 -

Two Controls, One Result - Use ISO 9001 to integrate Sarbanes-Oxley financial controls into existing management systems	Solicitud

P�g. 68 - 74

Take center stage	Solicitud

P�g. 75 - 77

Unintended consequences	Solicitud

P�g. 78 - 79

Feeedback on SOX, ghost chasing, calibration and ROI	Solicitud

P�g. 8 - 11

Calibration: Who does it?	Solicitud

P�g. 80 - 81

ASQ''s Sustaining Members	Solicitud

P�g. 82 - 85