REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

15 art�culos asociados

Volumen 38 N�mero 2 Parte 0 A�o 2005

Mr. Pareto Head	Solicitud

P�g. 12 - 13

ANSI and ASQ restructure accreditation bodies . Commerce, Big Three partner to improve competitiveness . Standards provisions found in intelligence reform bills . more	Solicitud

P�g. 14 - 22

Driving Organic Growth at Bank of America - A focus on customer satisfaction and loyalty, along with relentless pursuit of process excellence, allowed a major financial services provider to improve profits	Solicitud
Cox, Daniel, Bossert, James
P�g. 23 - 27

Are You Hearing Voices? Feedback from focus groups compiled into a house of quality can help an organization create products and services that wow customers	Solicitud

P�g. 28 - 35

SUPPLY CHAIN MANAGEMENT - A Statistician Looks at Inventory Management - Statistical models to optimize owned inventory in a company''s supply chain can influence business performance measures such as cash-to-cash cycle time and gross return on inven	Solicitud
Kruger, Gregory A
P�g. 36 - 44

SUPPLY CHAIN MANAGEMENT - The Importance of Building Social Capital - Building strong relationships among members of supply chains can create value for all involved	Solicitud
McGrath Jr, Roger, Sparks, William L
P�g. 45 - 49

E-Learning: The Future of Quality Training - This method can be a powerful addition to conventional training, review and project support, saving both time and money	Solicitud
Burns, Tony
P�g. 50 - 56

Quality Intervenes at a Hospital - Quality methods got a radiology department more patients and higher satisfaction for patients, employees and referring physicians	Solicitud
Volland, Jennifer
P�g. 57 - 62

Fannie, Freddie and Deming	Solicitud

P�g. 6 - 7

Quality in the First Person - Quality attitudes start in childhood	Solicitud

P�g. 63 - 66

A Deming Inspired Management Code of Ethics - An effective business code would take ethical policies out of the board-room and apply them at the process level	Solicitud

P�g. 67 - 75

From quality professional to teacher	Solicitud

P�g. 76 - 79

Reader wants more information on PetroChina standards	Solicitud

P�g. 8 - 11

ISO 14000 and regulatory compliance	Solicitud

P�g. 80 - 82

Multivariate tools: Principal component analysis	Solicitud

P�g. 83 - 85