REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

13 art�culos asociados

Volumen 39 N�mero 2 Parte 0 A�o 2006

Mr. Pareto Head	Solicitud

P�g. 10 - 11

Senate considers National Innovation Act...ASQ announces 2006-07 board candidates...more	Solicitud

P�g. 12 - 21

Your Customers Are Talking, But Are You Listening? Organizations that don''t train employees to listen for and take action on the voice of the customer open the door to competitors	Solicitud
Westcott, Russ
P�g. 22 - 27

Manage Complaints To Enhance Loyalty - Follow four best practices when handling customer grievances to increase profits and gain customer loyalty	Solicitud
Goodman, John
P�g. 28 - 34

ECONOMIC CASE FOR QUALITY - What Are Quality Reputations Worth? To protect their organizations'' reputations, quality professionals need to develop an economic argument for quality maintenance	Solicitud
Freiesleben, Johannes
P�g. 35 - 40

Rapid Knowledge Transfer: The Key To Success - Combine best practice knowledge management, learning, intellectual capital creation and reuse to create new knowledge based products	Solicitud
English, Michael J, Baker Jr, William H
P�g. 41 - 49

Link Satisfaction to Market Share And Profitability - This adaptation from Linking Customer and Employee Satisfaction to the Bottom Line describes several ways organizations can link customer satisfaction data to financial performance	Solicitud
Allen, Derek
P�g. 50 - 58

Project Teams: How Good Are They? Successful project teams need leadership, process discipline, resources and training	Solicitud
Guttman, Howard M, Longman, Andrew
P�g. 59 - 65

Not your father''s quality	Solicitud

P�g. 6 - 7

Quality in the First Person - Perfectionists make bad machinists	Solicitud

P�g. 66 - 67

Competence and confidence count	Solicitud

P�g. 68 - 69

Data mining for quality	Solicitud

P�g. 70 - 73

Readers discuss 2005 Salary Survey, QP''s diversity and Philip B. Crosby	Solicitud

P�g. 8 - 9